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Rs 1 lakh Fine Imposed on Zomato & McDonald’s for Delivering Non-Veg Food in Place of Veg Orders

New Delhi, Oct 13. Zomato, an online food ordering and delivery platform, has been fined Rs 1 lakh by the District Consumer Dispute Redressal Forum in Jodhpur. The penalty was imposed due to an alleged mistake in delivering non-vegetarian food instead of a vegetarian food order.

McDonald’s, the restaurant partner involved in the delivery, has also been fined the same amount. Zomato is currently in the process of appealing the decision. In addition to the fine, the forum has also awarded Rs 5,000 as the cost of litigation.

Zomato and McDonald’s will both be responsible for paying the monetary penalty and litigation costs together, according to a statement.

Company is currently in the process of appealing the order and believes it has a strong case based on advice from its external lawyers.

The lawsuit is related to an alleged mistake in delivering non-vegetarian food instead of vegetarian food.

Zomato further clarifies in the concerned matter that it is only a facilitator for food sales and the restaurant partner is accountable for any service issues, wrong deliveries, or quality problems.

Zomato

“The order failed to appreciate the distinction in responsibility and imposed a joint and several monetary penalty on Zomato and McDonald’s under the relevant provisions of Consumer Protection Act, 2019,” the company said, adding that the order has no material financial, operational or any other kind of impact on it.

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